Our Services
We Execute! We Implement! We Provide You With Excellent Service!
Accounting & Finance
Strong financial management remains a driving force for helping dental organizations maximize their clinical and operational effectiveness to meet industry requirements and remain viable to serve their communities. Our team of hands-on financial specialists bring practical healthcare expertise in the following core disciplines to help improve financial performance.
Financial Review & Engineering
Revenue Cycle Management
Accounts Receivable Management
Business Office Maximization
Financial Benchmarking & KPIs
Advertising & Marketing
Compass Dental Management Group’s expert team will develop a plan to enhance both referrals and revenue through sales, marketing and referral management solutions tailored to the needs of your demographics. With in-depth evaluation of your current sales, marketing and referral management programs, our team of hands-on professionals will give you insight, strategies and practical training to increase your patient base.
Compass’s Sales & Marketing team is an industry leader in helping to build strong and responsive Referral Management program to create awareness of your organization, educate others on your quality and customer service, and foster loyalty for your services over the long-term.
Billing & Collections
Compass Dental Management Group’s Billing & Collections team has successfully billed and collected ‘8-figures’ a month, while reducing the aging accounts receivable by 87%. Our billing systems, in conjunction with our other actively managed services, will ensure your practice and business improve collections and increase cash flow.
Branding
Our processes and interactions will maximize defining who you are, what you do, and your unique identifiers. Compass’s team of experienced designers and market specialists can masterfully refine, or redefine, your brand, and breathe newfound conviction to your organizational mission, vision, and values.
Business Development
Compass knows that business development entails systems and processes to develop and implement growth opportunities within and between organizations. Business development is the creation of long-term value for an organization from patients, markets, and relationships. Compass’s team of advisors are well versed in business development, and how to establish and manage strategic relationships and alliances with other, third-party companies. Compass will create opportunities for immediate value creation, which will also be long-lasting and sustainable.
Call Center
Compass’s call center, in conjunction with our patient scheduling services, can manage all of our client’s in-bound and out-bound calls. In doing so, we’re able to build and create better patient schedules, ensuring all clinical days are more productive, and eliminate the ‘phantom booking’ and other non-productive items that can destroy the production and profitability of dental practices.
Clinical Transformation
Compass will partner with you to achieve your clinical transformation goals including improving quality, reducing cost and increasing capacity. We will create a patient-focused and consistent access experience by designing a model with patient, provider and staff satisfaction in mind through the optimization of four foundational components: operational excellence, resource optimization, quality and satisfaction. We support these through reporting and technology, governance and accountability, as well as change management.
Our solutions are technology enabled and include industry-leading key performance indicators and automated dashboard reporting that allow for timely, actionable insight into access performance.
Customer Service Training
Compass Dental Management Group’s ‘Ritz Carleton’ approach to customer service, ensures our client’s patients, and staff, all benefit from the values and philosophy by which we operate. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of all guests. Compass’s team of professionals will help guide, teach, and train our client’s employees to do the same.
Data Analytics & Reporting
Compass Dental Management Group’s analytics and reporting solutions are technology enabled and easily accessible 24/7 from anywhere in the world. Our industry-leading key performance indicators and automated dashboard reporting, allows for timely, actionable insight into access performance.
Executive Leadership
Compass can provide long-term, short-term, or interim management to companies with critical vacancies in executive leadership. Our experienced team can assume the role of President/CEO, COO, Chief Dental Officer, Chief Restructuring Officer, Chief Financial Officer, Controller, and more.
Facilities Management
Compass Dental Management Group’s team of real estate professional and contractors can manage all aspects of your dental facility’s needs; from property management/landlord issues to ongoing maintenance to the design and buildout of new offices. Our team of experts and professionals can help along the way.
Human Resources
Compass Dental Management Group knows that the most vital asset to any organization are its people – it’s human capital. We believe that all team members should be trained so well, that they will be a valuable asset to any organization, yet, treated so well, that they never want to leave.
One of our many objectives is to improve upon the employer/employee, associate/organization, and leadership/management relationships. When at ease, or strained, the nature of these relationships can make, or break, an organization.
We provide support as it relates to:
Payroll
On-boarding and off-boarding
Employment concerns and issues
Implementing benefits, policies and procedures
Insurance Services & Credentialing
Compass provides a variety of services including developing an insurance participation strategy, PPO & HMO negotiations, PPO & HMO credentialing, Medicaid credentialing, and more. These services are designed to help your dental offices do better with commercial and government insurances. Whether your office participates selectively in a few plans or broadly in many plans, Compass can help. ^ Back to Top ^
Information Technology & Electronic Health Records
When it comes to investing in healthcare business growth, Information Technology and Electronic Health Records remain some of the most important investments necessary to effectively lead your staff toward greater efficiency and financial success. Your IT and EHR solutions must work to increase productivity, support your service mission, and gain a competitive advantage. Whether acquiring and implementing a new system, or optimizing the use of your current technology, our process and system experts will guide and support your efforts.
IT and EHR strategy and implementation include:
Software Evaluation
EHR Systems and Process Evaluation
Process Improvement
IT Project Management
System Selection and Implementation
System Migration and Consolidation
Legal
Our vast network and contacts with many top law firms will ensure your legal needs are covered by subject matter specialists and experts. While our goal is to avoid any legal issues, should the need arise, we’ve negotiated reduced rates for you.
Merger & Acquisition Affiliation / Transactional Support
Compass’s team of M/A specialists have the insight and experience to advise our clients through each stage of the merger & acquisition, or affiliation, process. We help clients develop appropriate growth strategies based on their goals, so they’ll be prepared to capitalize on opportunities during the merger, acquisition, or divestiture process. From strategy to due diligence to integration or divestiture, we recommend established strategies and solutions to help provide the confidence and support clients need to achieve their unique growth objectives.
Three key areas in the M&A Support processes are:
Strategy
We help our clients define a M&A strategy that reflects the changing landscape of industries, customers, and competitors. Our clients count on us to help identify potential opportunities and targets for growth that align with their corporate strategy. Strategic services include: Portfolio strategy, Strategic and operating model assessment, Target screening, Deal structuring & Readiness review.
Execution
From financial, tax, operational and IT due diligence to transaction structuring, and financing options, our hands-on experience helps clients navigate the complex ‘transaction execution’ process. Our Execution services include: Deal structuring, Due diligence, Synergy analysis, Separation structuring, Identification of potential value levers, Bid and negotiation support, Capital and financial advisory.
Integration & Divestiture
Integration and Divestiture involve additional challenges, including costs, timelines, and disruption to business as usual. We help clients address end-state planning and integration/separation needs to be better prepared for day one and beyond. Our Integration and Divestiture services include: Integration/separation planning and support, Sale purchase agreement, Financial agreement advisory, Purchase price allocation, Completion statement advisory, Day one readiness, Transaction services agreements, Integration program mobilization, Synergy support, Carve-out and stranded cost support.
Operational Optimization
Compass’s operations team provides the full complement of services that enable organizations to identify operational improvement opportunities and capture critical data for productivity monitoring, daily staffing management and management dashboards. These methods and tools are used to improve quality, reduce cost, improve outcomes, streamline operations, shorten cycle times, reduce overall health system labor spend, increase patient engagement and increase productivity levels.
Our areas of expertise include:
Systems & Process Evaluation and Implementation
Process Engineering
Workflow Optimization
Assessment & Financial Analysis
Procurement and Value-Based Purchasing
Key Performance Indicators (KPIs)
Organizational Restructuring
Our team at Compass strives for perfection in everything we do, whether we’re restructuring and consolidating EHR programs, accounting systems, organizational hierarchy; restructuring is tough and takes a great deal of careful planning. Compass knows that businesses need to remain nimble and adaptable to the ever-changing environment. When there are external forces and headwinds at work, businesses have no choice but to realign, restructure and reorganize to become more competitive or to retain their position in the market.
Reorganization is not just getting rid of the old way of doing things in favor of the new, fresh and shiny business processes — it’s how the business goes about making the changes, which are just as important as the changes themselves.
Practice Development
Compass will provide you a dedicated Practice Enhancement Consultant to ensure your practice benefits from the full utilization of resources and capabilities offered by Compass. Each consultant provides the management services with a broad perspective of best practices and solutions employed in helping other successful practices grow and achieve their goals. Your consultant works closely with your leadership team to identify, establish, and achieve your full financial and operational performance goals.
Procurement
Compass provides you access to competitive discounts and pricing on clinical products, general supplies, and equipment through agreements negotiated with key suppliers and premier industry vendors. The entire procurement cycle is facilitated by the Compass’s access to vendors’ and suppliers’ proprietary purchasing software and systems which provide a “one stop shop” for many of your practice’s clinical and office supply needs. Our vast network of vendors provides you competitive pricing on large and small orders thereby reducing cost and reducing your investment in supplies inventory. Our supplier contacts are available to assist you in locating hard to find items and resolving vendor issues.
Program Start-Up & Service-Line Expansion
Our team of professionals have vast experience building companies and divisions from the ground up. We know that de-novo startups, reinventing a flailing program, or building upon a successful program, all require different skill sets and strategies.
Compass’s advisors are well versed in starting new programs from scratch, expanding into new service-lines, adding new ancillary products, and identifying additional revenue streams, often times with very little capital expenditures required.
A few examples of this could include:
Starting a successful orthodontic division within a pediatric dental practice/group
Adding oral surgery services to an orthodontic, general, or pedo/ortho group
Starting an implant, endodontic, or other synergistic service line within a general dental group
Implementing a robust hygiene program within a general dental group
Quality Assurance
Compass Dental Management Group’s team of licensed clinicians can help ensure your providers (hygiene, general, and specialty) are doing the right thing, all the time.
Risk, Regulatory & Compliance
Compass’s Risk & Compliance team has the comprehensive expertise to support clinical, operational, billing and financial compliance that is unequaled in the dental industry. We have a long track record of successful collaboration with dental/healthcare attorneys and corporate compliance and audit departments, as well as government agencies and contractors.
We use our extensive industry experience to help minimize your risk and preserve and protect your organization’s valuable assets. Our goal is to help you develop and maintain a dynamic Risk & Compliance Program. Compass draws on our team’s knowledge and ongoing surveillance of regulations and legislation. We provide clients with reports of findings and recommendations for action plans and support throughout all phases of the compliance processes.
Sales
Compass knows and understands that you can’t improve sales without laying the foundation for high quality patient care, customer service, and a positive patient experience. Our multifaceted training process includes the new patient experience, patient care coordination, patient education, financial convenience, and many other vital factors involved with a patient saying ‘yes’ to recommended treatment. When done correctly, your practice will increase sales while improving the lives of your patients. Your patient base will have better oral health as they’re completing the required and recommended dental treatments.
Scheduling
Our scheduling module works hand-in-hand with our call center. As our team fields your inbound calls and proactively make outbound calls we’ll make sure your schedules are maximized and optimized, helping ensure the foundation for positive and productive clinical days, for hygiene, general, and specialty.
Strategic Planning
Compass knows that meaningful strategy powerfully balances long term enterprise direction with near term opportunities. It elevates our collective perspectives and broadens our horizons to foresee non-conventional alternative futures. It defines and differentiates the organization’s role across these future scenarios to create sustainable and scalable market positions. It instills confidence and empowers bold choices with a unique value proposition, a clear path forward, aligned leadership and partners, and prioritized capital investments.
In today’s dental practice environment, a comprehensive strategic plan must include the following:
Delivery system design that optimizes dental practice assets for the future.
Partnerships to achieve meaningful value for the network and community, including merger, acquisitions, affiliations, and ventures.
Associate (hygiene, dentist, and specialist) alignment to activate providers in pursuit of dental health system goals.
Population health management to improve the oral health, outcomes and cost of care.
Systems of engagement that attract and retain patients/consumers in the network.
Information systems and technologies that empower the strategies of the future.
Organizational design and governance in support of strategy execution.
Overall enterprise and growth strategies.
Accountable care and payor strategies.
Visionary Implementation
Proper visionary planning requires the incorporation of the strategic plan, vision, mission, and values. Most importantly, it needs to be implemented and come to fruition. Proper visionary implementation will serve to guide your business to rapidly exceed its goals.
Compass Dental Management Group’s team of dedicated professional will not only help create the strategy and define the vision… perhaps most importantly, we’ll ensure its successful implementation and integration into your organization.